Terms & Conditions

Terms & Conditions of Soul Care

  • 5 days trial has validity of 10 working days.
    10 days trial has validity of 20 working days.
    20 days trial has validity of 40 working days.
    These meal plan validity gives you the flexibility of cancellations as per your convenience.
  • Lunch is available from Mon - Sat & Dinner is available from Mon - Fri only.
  • On Sundays and Public Holidays our Kitchen as well as dabbawalas remain closed, therefore the services shall not be rendered.
  • Any communication regarding Soul Care's order / Complaints / Cancellation etc. needs to be done through customer care only and no other correspondences or verbal communications to dabbawalas or any other agents shall not be valid.
  • In case of any non-payment or default Soul Care reserves the right of cancelling / holding the tiffin delivery.
  • Any discrepencies or complaints related to tiffin delivery will not be entertained by Soul Care. Delivery service is a personal contract between Dabbawala/Concierge and customer. We merely collect delivery charges on their behalf.
  • Tiffins will be delivered to the common deposit point of your building,office.
  • If the food is cooked but cannot be delivered due to certain circumstances beyond our control like heavy rains, riots, or strikes, the food will be shared with the underprivileged children and the amount will be non-refundable.
  • Delivery shall be rendered only on those areas, which are serviced by dabbawalas/concierge services.
  • Service Areas: Major commercial and residential complexes in the following areas:
    Western Line* : - Churchgate to Borivali
    Central Line* : - C.S.T. to Thane
    Harbour Line* : - C.S.T to Vashi (Selected areas)
    *There may be certain pockets, specific areas within these locations where delivery is not possible due to some constraint. Customers are advised to check with us before placing an order.
    Once Payment is received no returns/refunds can be entertained.
  • While registering with us, the customers are required to provide vital informations like name & address, and a valid email address. The informations provided should be accurate, complete and up-to-date.